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ONNAX Creative

Questions, answered

Frequently Asked Questions

General questions about working with ONNAX. Looking for something service-specific? Each service page has its own detailed FAQ section.

What services does ONNAX offer?

ONNAX covers six core areas: vector tracing, brand design, graphic design, website design, app (UI/UX) design and social media management. Each service has its own dedicated page with process, pricing and FAQs.

How do I get started with a project?

Start on the Contact page or request a quote from any service page. We'll confirm scope, timeline and next steps before any work begins.

Do you work with clients outside your local timezone?

Yes. ONNAX is set up for worldwide, async-friendly collaboration, with clear written scopes so time zones rarely slow a project down.

Can I combine multiple services in one project?

Yes. Many projects span more than one service — for example brand design plus website design. Combined scopes are quoted together.

What is included in a typical quote?

A quote defines the deliverables, number of review rounds, timeline and price for your specific brief, based on the pricing tiers shown on each service page.

Do you offer ongoing/retainer work?

Yes, particularly for social media management and recurring design needs — ask about a monthly arrangement when you get in touch.

How are revisions handled?

Each pricing tier includes a defined number of review rounds, agreed before work starts, so feedback stays structured rather than open-ended.

What file formats will I receive?

Final formats depend on the service — for example SVG/PDF for vector work, organised brand guideline documents for identity projects, or a build-ready design system for app design. Formats are confirmed as part of your scope.

Still have a question?

Talk with our team.