How Can We Help?

Support Categories

How Support Works

• Sign in for account, order, purchase, or active-project questions.
• Open the relevant order, download, project, or message thread.
• Include an order number, screenshot, browser, or filename when useful; never send passwords or complete card details.
• ONNAX reviews the request and provides next steps through the portal or email.

Getting the Right Support from ONNAX

• ONNAX Support is available for customers who need help with accounts, purchases, digital files, design projects, payments, billing questions, Client Portal access, or technical problems. Choosing the correct support category and providing complete information helps us review your request more efficiently.

  For account-related Support, include the email address associated with your ONNAX account and a clear description of the problem. Never send your password, full payment card details, security codes, or other highly sensitive information by email or through a project message.

  If you need Support for an order or payment, provide your order number, product or service name, purchase date, and a short explanation of the issue. For duplicate or incorrect payments, screenshots or transaction references may also help us identify the correct order.

  Customers experiencing problems with digital downloads should first confirm that they are signed into the account used for the purchase. If a file is missing, inaccessible, corrupted, or cannot be downloaded, contact ONNAX Support with the relevant order number and product name. We can then review the purchase and determine the appropriate next step.

  For custom design and professional service projects, use the Client Portal whenever possible. Keeping project communication, revisions, approvals, files, and delivery information in one place makes it easier to maintain an accurate project history and provide effective Support.

  Technical issues may include problems accessing the website, Client Portal, downloads, project messages, or supported file formats. When reporting a technical issue, describe what happened, the page or feature involved, and the device or browser you were using. Screenshots can be helpful when they do not expose sensitive personal or payment information.

  ONNAX aims to provide clear and practical Support while protecting customer information. Some requests may require additional verification before account, billing, download, or purchase information can be discussed.

  Before contacting us, you can also review our Frequently Asked Questions, Refund Policy, Privacy Policy, and Terms of Service for answers to common questions regarding purchases, digital products, project requirements, refunds, and account use.

Client Portal Messages

Authenticated messages are preferred for active projects and account-specific support. Use the ONNAX Client Portal.

Email Support

For general support or sign-in problems, email info@onnax.com from the account email where possible. ONNAX does not provide public phone or WhatsApp support.

Frequently Asked Questions

Visit the ONNAX FAQ page for common questions.